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Our generous 30-day return policy allows for full-priced Esther the label items to be returned back to us for a store credit or exchange. Esther Luxe items can be returned back to us for a refund, store credit or exchange. There are some minimal excl
Returns and exchanges must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. To check that your item is eligible for return please visit our returns page here - https://www.esther.com.au/pages/es
Exchanges must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. To check that your item is eligible for return please visit our returns page here - https://www.esther.com.au/pages/esther-co-retu
We accept debit and credit card payments, including Visa and Mastercard, on our Australian return platform. Unfortunately, at this time, we are not able to facilitate Paypal, or Buy Now Pay Later options. We apologise for any inconvenience this may c
We’re excited to offer you great deals! Please note that items purchased at a discount of 30% or more are considered Final Sale. This means they cannot be returned, exchanged, or refunded. We encourage you to double-check your selections before compl
At Esther & co we strive to make the returns process as transparent and hassle-free as possible for our valued customers. If you're wondering about handling fees on returns, we're here to provide you with clarity and guidance. Our handling fees are u
At Esther & Co our mission is to clothe our valued customers in confidence with gorgeous styles that make you feel and look good. However, we understand that occasionally, issues may arise, and you may receive a faulty item. If this happens, we since
At Esther & Co our mission is to clothe our valued customers in confidence with gorgeous styles that make you feel and look good. However, we recognise that mistakes can happen, and you may occasionally receive incorrect items. If this occurs, we're
Our Australian shipping labels have QR codes in the top right corner. When visiting your local Australia post office they will be able to assist you with printing off your returns label using the QR code on your mobile. Alternatively, if you are unab
At Esther & Co we strive to provide a seamless and convenient returns process for our valued customers. However, we want to be transparent about certain limitations that may affect the ability to combine returns due to system constraints. Currently,
There are a few reasons why you may not have received your return label. These may include:. 1) For some return reasons such as faulty or incorrectly sent items our team are required to check these returns and approve them before a shipping label is
Store Credits and Gift cards are valid for 3 years (36 months) and cannot be extended. On the exception that the expiry date has been posted incorrectly. Please reach out to our friendly customer happiness team on live chat or by emailing us at custo