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How do I lodge a return?Updated 9 months ago
Returns and exchanges must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.
Return using our label
To check that your item is eligible for return please visit our returns page here - https://www.esther.com.au/pages/esther-co-returns
If unsure please reach out to our friendly team via live chat or by contacting us at [email protected]
If your item is eligible for return please click here - https://estherandco.loopreturns.com/#/
Enter your order number and email address into the required sections, then follow the prompts.
A confirmation will appear on the screen when completed and we will then email you further instructions. Please note handling fees are charged and go directly to our couriers to cover the cost of items being returned back to us.
When your return has been received back to our warehouse, it will be processed within 2-5 business days. You will receive confirmation and your store credit or exchange details via email.
Return using your own label
If you would like to use your own return label please ensure it is a tracked service as we are unfortunately not liable for returns that are lost in transit.
Please address your return to Esther&co Returns, 35-47 Stennett Rd, Ingleburn NSW 2565.
When your return has been received back to our warehouse, it will be processed within 2-5 business days. You will receive confirmation and your store credit or exchange details via email.
Refund process
If your item is eligible for a refund, and has arrived at our warehouse for processing, please allow 2-5 business days for the refund to be completed.
Refund Method: Please note that refunds can only be issued to the original method of payment. If you originally paid with a gift card or store credit, the refund will be credited back to the same gift card or store credit used. If you used a split payment method (e.g., both card and gift card), your reimbursement will be processed accordingly.
Credit and Debit Card Refunds: Please allow 2-5 business days for funds to reflect in your account. This timeframe accounts for bank processing times.
Afterpay or Zip Pay Payments: If you made your purchase using Afterpay or Zip Pay, your refund will be reflected in your Afterpay or Zip Pay account. You will receive a refund only for the amount you have already paid, with adjustments made to your remaining instalments accordingly.