Shipping & Delivery

Australia: What is your shipping timeframe & rates?

For Australian addresses once your package has been lovingly packed and handed over to the courier:. For the most accurate estimated delivery timeframe you can use the Australia Post calculator here, please be sure to enter the postcode 2565 in the '

New Zealand: What is your shipping timeframes & rates?

For New Zealand addresses once your package has been lovingly packed and handed over to the courier:. Please ensure that a suburb is included at checkout in the City field in order to prevent shipping delays, please see the example below:. If you hav

What shipping method is used for Exchanges?

All of our exchange orders are shipped via standard post. 📦. If you are located in Australia and would like to upgrade this to express post, please reach out to our friendly customer happiness team to assist. 📪. Please note that if your order has a

What is Esther Shipping Insurance?

Esther Shipping Insurance provides protection for orders that are lost, broken or stolen for a small additional cost when checking out. Unfortunately, we are not liable for lost or missing orders that are not insured. In the rare event that your orde

What do I do if the tracking has not updated?

At Esther&co, we understand the importance of staying informed about the status of your order. If you've already received your tracking number but haven't seen any updates within a few business days, here are some steps that can be taken:. 1. Allow f

How do I track my order?

Congrats on making a gorgeous purchase from Esther & Co! 😍 We appreciate your support!. Once your order has been placed and processed, you will receive a confirmation email with your tracking details. This email will include a tracking number and a