What shipping method is used for Exchanges?Updated a year ago
All of our exchange orders are shipped via standard post. š¦Ā
If you are located in Australia and would like to upgrade this to express post, please reach out to our friendly customer happiness team to assist. šŖĀ
Please note that if your order has already been fulfilled and shipped, we won't be able to expedite the shipping, however, if it has not yet been shipped we will be able to lodge a request with our warehouse team and once they confirm we will send you an invoice to pay for the upgrade difference.
We recommend reaching out to our Customer Happiness team via live chat as this will have the quickest response time, however, if live chat is not available please email our team at [email protected] and mark your email as 'Urgent'.ā