What do I do if the tracking has not updated?Updated a year ago

At Esther&co, we understand the importance of staying informed about the status of your order. If you've already received your tracking number but haven't seen any updates within a few business days, here are some steps that can be taken:

1. Allow for Processing Time:

After receiving your tracking number, please allow 1-2 business days for our shipping partners to process and update the tracking information in their systems.

• Australia post updates should occur within the first business day.
• International post updates sometimes take a little longer, please allow up to 2 business days for the initial update to be received.
  

Delays in tracking updates can occur due to various factors, including high shipping volumes or logistical challenges.

2. Double Check Your Tracking Details:

Double-check the tracking details provided to ensure accuracy. Sometimes, errors in inputting tracking numbers or incomplete information can lead to delays in tracking updates. We recommend using the direct links in our tracking emails or copying and pasting the tracking numbers rather than typing them out. 

If you suspect any discrepancies with the link or number, please reach out to our customer happiness team for assistance. 💻 

3. Contact the Shipping Carrier:

If it has been more than a few business days since you received your tracking number and there are still no updates, we recommend contacting the shipping carrier directly as they are usually the best source for updates. They may have additional information about the status of your shipment or any potential delays. 📦 

If you are an Australian customer you can reach out to Auspost directly via the number (03) 8847 9045 or from their tracking page here via their live chat option:

4. Reach Out to our Customer Happiness Team:

Our dedicated customer happiness team is here to help you navigate any challenges you may encounter with your order. If you've tried the above options and still haven't received tracking updates, please don't hesitate to reach out to us via live chat or at [email protected] 

Please have your order details handy, including your order number and tracking number. This will help us quickly locate your order in our system and provide you with the necessary support and guidance. 🔍 

We value your trust and loyalty. If you're facing challenges with tracking updates for your order, rest assured that we're here to help. By following these steps and reaching out to our customer support team, we'll work together to resolve any issues and ensure your order reaches you as soon as possible. ❤