If you are unsure of how to care for a garment, always cold hand wash to avoid any damage in the garment’s fabric. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If an item is made from viscose, we recommen

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are unsure of how to care for a garment, always cold hand wash to avoid any damage in the garment&#x2019;s fabric.&#xA0;<span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner.&#xA0;<span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If an item is made from viscose, we recommend avoiding washing. An alternative to this would be to cold hand wash or spot clean if possible. You may need to iron this viscose garment back into shape after washing. <h3 id="isPasted"><span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F4DD; Important to note &#x1F4DD;:</h3><span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

Garment Care

Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

Ownership and Risk

We have our size guide on our product page to make shopping a breeze. Every style also includes the fit details and model’s measurements in the product description. 👗. If you have any questions or concerns about sizing and fit please reach out to ou

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We have our size guide on our product page to make shopping a breeze. Every style also includes the fit details and model&#x2019;s measurements in the product description. &#x1F457; <h3 id="isPasted"><span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Contact us:</h3><p style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any questions or concerns about sizing and fit please reach out to our friendly customer happiness team on live chat or by emailing us at <a data-fr-linked="true" href="mailto:customercare@esther.com.au">customercare@esther.com.au</a><p style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re here to help and will do our best to assist you as soon as we can.&#xA0;&#x2764;

How do I know what size I am?

In the unlikely event a product you’ve ordered is faulty, it can be returned to us for a refund. If a garment is damaged after wearing it for example if a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments b

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In the unlikely event a product you&#x2019;ve ordered is faulty, it can be returned to us for a refund. If a garment is damaged after wearing it for example if a button falls off or the zip breaks because of &#x2018;wear and tear&#x2018; we cannot accept these garments back for a return or exchange.

Wear and Tear

Hi lovely, I'll be your AI Agent dedicated support partner today, here to assist you with anything you need. 🌸  Could you kindly provide any additional details that may help me better understand and address your inquiry? 😊. If you have any question

Hi lovely, I&apos;ll be your AI Agent dedicated support partner today, here to assist you with anything you need. &#x1F338; &#xA0;Could you kindly provide any additional details that may help me better understand and address your inquiry? &#x1F60A;&#xA0;If you have any questions or concerns you can also reach out to our friendly customer happiness team on live chat (chat bubble in the bottom right corner of your screen) or by emailing us at&#xA0;<a data-fr-linked="true" href="mailto:customercare@esther.com.au" style=" text-decoration: none !important;">customercare@esther.com.au</a>&#xA0;We&apos;re here to help and will do our best to assist you as soon as we can. &#x2764;&#xA0;

General Enquiry

Need support asap? Chat with our friendly customer happiness team.

Have a question or need further assistance? Our dedicated customer happiness team is here to help!
We're committed to ensuring your experience is as exceptional as possible. Get in touch with us via email.

Esther & co.

Other

Are discount codes valid during sales?

Why is my discount code not working?

Welcome Code

How do I use a promo code?

Promotions & Discount Codes

What does 'final sale' mean?

Do you restock?

I have a specific product question

Product Questions

What is Esther VIP rewards?

How do I redeem points?

How do I earn points?

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Royal Rewards

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International Orders: Will I be charged duties or taxes?

Order Questions

What should I do if I received a faulty item/the incorrect size?

Can I change/cancel my online order after I have placed it?

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Orders: Can I update my email address?

Order Issues

Australia: What is your shipping timeframe & rates?

New Zealand: What is your shipping timeframes & rates?

USA: What is your shipping timeframe & rates?

Canada: What are your shipping timeframe & rates?

Rest of the World: What is your shipping timeframes & rates?

What shipping method is used for Exchanges?

What is Esther Shipping Insurance?

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How do I track my order?

Shipping & Delivery

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Returns

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Payments

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I am having trouble with Buy Now, Pay Later

Technical