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Esther & co.

Hi lovely, I&apos;ll be your AI Agent dedicated support partner today, here to assist you with anything you need. &#x1F338; &#xA0;Could you kindly provide any additional details that may help me better understand and address your inquiry? &#x1F60A;&#xA0;If you have any questions or concerns you can also reach out to our friendly customer happiness team on live chat (chat bubble in the bottom right corner of your screen) or by emailing us at&#xA0;<a data-fr-linked="true" href="mailto:customercare@esther.com.au" style=" text-decoration: none !important;">customercare@esther.com.au</a>&#xA0;We&apos;re here to help and will do our best to assist you as soon as we can. &#x2764;&#xA0;

Hi lovely, I'll be your AI Agent dedicated support partner today, here to assist you with anything you need. 🌸  Could you kindly provide any additional details that may help me better understand and address your inquiry? 😊. If you have any question

General Enquiry

Other

Are discount codes valid during sales?

Why is my discount code not working?

Welcome Code

How do I use a promo code?

Promotions & Discount Codes

What does 'final sale' mean?

Do you restock?

I have a specific product question

Product Questions

What is Esther VIP rewards?

How do I redeem points?

How do I earn points?

How do I access my account?

Royal Rewards

When will my order be shipped?

International Orders: Will I be charged duties or taxes?

Order Questions

What should I do if I received a faulty item/the incorrect size?

Can I change/cancel my online order after I have placed it?

How do I change my address once my order has been shipped?

What happens if my parcel doesn't arrive, or is lost in transit?

Orders: Can I update my email address?

Order Issues

Australia: What is your shipping timeframe & rates?

New Zealand: What is your shipping timeframes & rates?

USA: What is your shipping timeframe & rates?

Canada: What are your shipping timeframe & rates?

Rest of the World: What is your shipping timeframes & rates?

What shipping method is used for Exchanges?

What is Esther Shipping Insurance?

What do I do if the tracking has not updated?

How do I track my order?

Shipping & Delivery

What is your return policy?

How do I lodge a return?

How do I lodge an Exchange?

What payment methods can I use when exchanging an item?

Can I return a 'final sale' item?

What are the handling fees on returns?

What if my item arrives faulty?

What if I received the wrong item?

I don't have a printer, how do I return my item?

Can I combine returns from separate orders?

Why haven't I received my return label?

Store Credit/Gift Card Expiry date Extension

Returns

What payment options do you have?

What is Afterpay or Zip?

How do I use a gift voucher or store credit?

I cannot find my gift voucher/store credit, what should I do?

Why does my order appear in USD at checkout?

Payments

Who do I contact if I'm having trouble ordering online?

I am having trouble with Buy Now, Pay Later

Technical

Garment Care

Ownership and Risk

How do I know what size I am?

Wear and Tear

General EnquiryUpdated 8 months ago