Order Issues

What should I do if I received a faulty item/the incorrect size?

In the unlikely event an item is faulty or you've received the incorrect size or style, please contact us as soon as you can with your order number, image of the garment & packaging label via [email protected]. Our customer happiness team wi

Can I change/cancel my online order after I have placed it?

Contacting us within 1 hour of placing your order will provide the best chance for any order adjustments to successfully be made. Orders already fulfilled can not be amended, sorry 😔 - please live chat our customer happiness team ASAP if you need to

How do I change my address once my order has been shipped?

So you can show off your newest style ASAP, we process and pack your order as quickly as possible. If you need to make any changes to your order, contact us immediately via live chat, our contact page or email us at [email protected] and we

What happens if my parcel doesn't arrive, or is lost in transit?

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number. Esther & Co is not legally responsible for any lost or damaged goods, ho

Orders: Can I update my email address?

Of course 🙌 please email our customer happiness team - at [email protected] - with your order number, full name and the correct email address so that we can locate your profile in our system and update this. If you have placed an order and