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Esther & co.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Esther &amp; Co is not legally responsible for any lost or damaged goods, however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and find your parcel for you. Please contact us at <a href="https://www.estherandco.com/pages/contact-faq" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: 0px 0px; position: relative; border-bottom: 1px solid rgba(17, 17, 17, 0.15); display: inline-block;">customercare@esther.com.au</a>.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have added Esther Shipping Insurance to your order and your parcel has been lost, damaged or stolen on its journey to you, simply report this to our customer happiness team and we will be in touch asap to assist.&#xA0;&#x2764;&#xA0;

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number. Esther & Co is not legally responsible for any lost or damaged goods, ho

What happens if my parcel doesn't arrive, or is lost in transit?

Order Issues

Are discount codes valid during sales?

Why is my discount code not working?

Welcome Code

How do I use a promo code?

Promotions & Discount Codes

What does 'final sale' mean?

Do you restock?

I have a specific product question

Product Questions

What is Esther VIP rewards?

How do I redeem points?

How do I earn points?

How do I access my account?

Royal Rewards

When will my order be shipped?

International Orders: Will I be charged duties or taxes?

Order Questions

What should I do if I received a faulty item/the incorrect size?

Can I change/cancel my online order after I have placed it?

How do I change my address once my order has been shipped?

Orders: Can I update my email address?

Australia: What is your shipping timeframe & rates?

New Zealand: What is your shipping timeframes & rates?

USA: What is your shipping timeframe & rates?

Canada: What are your shipping timeframe & rates?

Rest of the World: What is your shipping timeframes & rates?

What shipping method is used for Exchanges?

What is Esther Shipping Insurance?

What do I do if the tracking has not updated?

How do I track my order?

Shipping & Delivery

What is your return policy?

How do I lodge a return?

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What payment methods can I use when exchanging an item?

Can I return a 'final sale' item?

What are the handling fees on returns?

What if my item arrives faulty?

What if I received the wrong item?

I don't have a printer, how do I return my item?

Can I combine returns from separate orders?

Why haven't I received my return label?

Store Credit/Gift Card Expiry date Extension

Returns

What payment options do you have?

What is Afterpay or Zip?

How do I use a gift voucher or store credit?

I cannot find my gift voucher/store credit, what should I do?

Why does my order appear in USD at checkout?

Payments

Who do I contact if I'm having trouble ordering online?

I am having trouble with Buy Now, Pay Later

Technical

Garment Care

Ownership and Risk

How do I know what size I am?

Wear and Tear

General Enquiry

Other

What happens if my parcel doesn't arrive, or is lost in transit?Updated a year ago