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Esther & co.

<p id="isPasted" style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For Canadian addresses once your package has been lovingly packed and handed over to the courier:<ul><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard shipping can take between 8-25 business days*.<ul style="font-size: initial;"><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders &gt; $125 AUD | FREE (Yay!)</li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders &lt; $125 AUD | $9.95</li></ul></li></ul> <h3 id="isPasted"><span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F4DD; Important to note &#x1F4DD;:</h3><ul><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our shipping timeframes begin once the carrier has received the item at their depot.</li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 12px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery times are estimates only, and unfortunately we are not able to guarantee them.&#xA0;</li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 12px; font-style: italic; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Esther&amp;co. will not be liable for any delay in delivery, particularly, orders placed during Sale or Promotional periods which may be subject to delay. We appreciate your patience during Sale and Promotional periods.</li></ul><h3 id> </h3><h3 id="contact-us"><span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Contact us:</h3><p id="isPasted" style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any questions or concerns about the shipping timeframes or rates please reach out to our friendly customer happiness team on live chat or by emailing us at <a data-fr-linked="true" href="mailto:customercare@esther.com.au" id="isPasted">customercare@esther.com.au</a><p style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re here to help and will do our best to assist you as soon as we can.&#xA0;&#x2764;

For Canadian addresses once your package has been lovingly packed and handed over to the courier:. If you have any questions or concerns about the shipping timeframes or rates please reach out to our friendly customer happiness team on live chat or b

Canada: What are your shipping timeframe & rates?

Shipping & Delivery

Are discount codes valid during sales?

Why is my discount code not working?

Welcome Code

How do I use a promo code?

Promotions & Discount Codes

What does 'final sale' mean?

Do you restock?

I have a specific product question

Product Questions

What is Esther VIP rewards?

How do I redeem points?

How do I earn points?

How do I access my account?

Royal Rewards

When will my order be shipped?

International Orders: Will I be charged duties or taxes?

Order Questions

What should I do if I received a faulty item/the incorrect size?

Can I change/cancel my online order after I have placed it?

How do I change my address once my order has been shipped?

What happens if my parcel doesn't arrive, or is lost in transit?

Orders: Can I update my email address?

Order Issues

Australia: What is your shipping timeframe & rates?

New Zealand: What is your shipping timeframes & rates?

USA: What is your shipping timeframe & rates?

Rest of the World: What is your shipping timeframes & rates?

What shipping method is used for Exchanges?

What is Esther Shipping Insurance?

What do I do if the tracking has not updated?

How do I track my order?

What is your return policy?

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What payment methods can I use when exchanging an item?

Can I return a 'final sale' item?

What are the handling fees on returns?

What if my item arrives faulty?

What if I received the wrong item?

I don't have a printer, how do I return my item?

Can I combine returns from separate orders?

Why haven't I received my return label?

Store Credit/Gift Card Expiry date Extension

Returns

What payment options do you have?

What is Afterpay or Zip?

How do I use a gift voucher or store credit?

I cannot find my gift voucher/store credit, what should I do?

Why does my order appear in USD at checkout?

Payments

Who do I contact if I'm having trouble ordering online?

I am having trouble with Buy Now, Pay Later

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Garment Care

Ownership and Risk

How do I know what size I am?

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Canada: What are your shipping timeframe & rates?Updated a year ago

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