Why is my discount code not working?Updated a year ago

Our discount codes may have special criteria in order to be applicable, such as being eligible for first-time customers only, selected collections, or specific product categories.

During a storewide promotion, unfortunately, discount codes will not be applicable. This includes, but is not limited to loyalty codes, coupons, and codes received via email. However, you will still be able to use your store credits and gift cards. 😍

If you believe your order meets the criteria for a discount code which is not working, please reach out to our customer happiness team who will be happy to further investigate this for you.

If you have submitted an online form such as our welcome form and have not yet received your code, please allow up to 24 hours for it to be generated. Please check your junk and spam as sometimes our emails land there.

We always strive to offer the best value to all our valued customers, and we thank you for your understanding and continued support. ❤