Need support asap? Chat with our friendly customer happiness team.

Have a question or need further assistance? Our dedicated customer happiness team is here to help!
We're committed to ensuring your experience is as exceptional as possible. Get in touch with us via email.

Esther & co.

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We love that our Esther tribe is located all around the world! If you find that your order is in USD this may be because you are on our international store, therefore orders will be processed in USD.&#xA0;<span style="color: rgb(17, 17, 17); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.375px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">While the contents of your basket will be displayed in your chosen currency, you will checkout using USD at the most current exchange rate.

We love that our Esther tribe is located all around the world! If you find that your order is in USD this may be because you are on our international store, therefore orders will be processed in USD. While the contents of your basket will be displaye

Why does my order appear in USD at checkout?

Payments

Are discount codes valid during sales?

Why is my discount code not working?

Welcome Code

How do I use a promo code?

Promotions & Discount Codes

What does 'final sale' mean?

Do you restock?

I have a specific product question

Product Questions

What is Esther VIP rewards?

How do I redeem points?

How do I earn points?

How do I access my account?

Royal Rewards

When will my order be shipped?

International Orders: Will I be charged duties or taxes?

Order Questions

What should I do if I received a faulty item/the incorrect size?

Can I change/cancel my online order after I have placed it?

How do I change my address once my order has been shipped?

What happens if my parcel doesn't arrive, or is lost in transit?

Orders: Can I update my email address?

Order Issues

Australia: What is your shipping timeframe & rates?

New Zealand: What is your shipping timeframes & rates?

USA: What is your shipping timeframe & rates?

Canada: What are your shipping timeframe & rates?

Rest of the World: What is your shipping timeframes & rates?

What shipping method is used for Exchanges?

What is Esther Shipping Insurance?

What do I do if the tracking has not updated?

How do I track my order?

Shipping & Delivery

What is your return policy?

How do I lodge a return?

How do I lodge an Exchange?

What payment methods can I use when exchanging an item?

Can I return a 'final sale' item?

What are the handling fees on returns?

What if my item arrives faulty?

What if I received the wrong item?

I don't have a printer, how do I return my item?

Can I combine returns from separate orders?

Why haven't I received my return label?

Store Credit/Gift Card Expiry date Extension

Returns

What payment options do you have?

What is Afterpay or Zip?

How do I use a gift voucher or store credit?

I cannot find my gift voucher/store credit, what should I do?

Who do I contact if I'm having trouble ordering online?

I am having trouble with Buy Now, Pay Later

Technical

Garment Care

Ownership and Risk

How do I know what size I am?

Wear and Tear

General Enquiry

Other

Why does my order appear in USD at checkout?Updated a year ago